Uncover the Intricacy of Our Ceramic Vases: A Decorative Masterpiece
Delivery & Exchange
Hello! Kindly give us a bit of information, and we'll respond. If you prefer, you can also reach us at sales.artisanaura@gmail.com. For product and shipping questions, read our Delivery Information and Exchange Policies. Thank you!
Standard Delivery
Customer must be present to sign for the goods at their nominated address. At the customer’s discretion and authorisation, goods can be left unattended at the nominated address without the need for a signature. Customers who authorise an 'authority to leave' request, void their transit insurance and Artisan Aura or the courier cannot be held liable for loss, theft, or damage to the product.If items are in stock, the order will be processed within 3 business days from the date of purchase. Estimated delivery time frames vary depending on your location.Metro NSW, VIC and QLD deliveries are usually done within 7 - 14 business days if the item is in stock but please note this does vary depending on the time of year.
Returns & Exchange
We encourage you to take your time in deciding on your purchase as we do not offer refunds, exchanges or returns for change of mind. This includes orders which have not been shipped.If a refund or exchange is agreed to by Artisan Aura there may be an admin/handling fee. Please note that delivery charges and cost to return the product/s are not credited to the customer. Once a product has been shipped, even if it has not yet arrived at its intended destination, shipping costs are not refunded to the customer. In the event that shipping is free, the shipping costs incurred to deliver the order to the customer will be deducted from the from the final credit.All returns must be in their original packaging and present in a way that would allow Artisan Aura to resell the product. Unfortunately, we cannot accept any returns where the original packaging has been ripped, damaged or discarded. We reserve the right to refuse a return in cases where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions or failure to take reasonable care.
Broken Goods
Please email Customer Service a photo of the broken goods within 2 days of receipt to arrange a replacement or refund. It is against the law to post broken glass or ceramics - please do not send back.