FAQs

Artisan Aura specialises in handmade ceramic vases crafted with meticulous attention to detail. Each piece is individually crafted by skilled artisans, ensuring no two vases are exactly alike. Our commitment to quality craftsmanship and artistic expression sets us apart in the world of pottery.

At Van An Loc studio, our ceramic vases are handcrafted by skilled artisans using traditional pottery techniques. Each vase begins as raw clay, which is shaped, moulded, and sculpted by hand to create the desired form. Our artisans master the intricate skills of engraving, embossing, enamelling, and glazing ceramics. To excel in these techniques, artisans blend emotions with experience to articulate a predetermined concept, serving as a gauge of a potter's talent. Our artisans then apply glazes and decorative elements before firing the vases in kilns at high temperatures to ensure durability and strength. The result is a beautifully crafted piece of pottery, imbued with the skill and passion of our artisans. Additionally, our products feature groundbreaking innovations, including the modernization of ancient patterns onto ceramics. We introduce a line of 3D embossed pottery with raised channels and gold painting. The embossed floral patterns on porcelain still possess a delicate, lifelike quality while ensuring sufficient hardness and durability. The premium materials used in crafting these pieces include white clay as the bone of the product, meticulously refined and fired at a high temperature of 1,285 degrees Celsius.

While we primarily offer our standard collection of ceramic vases, we do occasionally accept custom orders depending on availability and complexity. Please reach out to our customer service team to discuss your specific customization needs.

Handle gently, lift from base. Dust regularly, use soft cloth or warm water for cleaning. Dry thoroughly after washing. Store securely, wrap in bubble wrap for long-term storage. Avoid extreme temperatures. More details of care guidelines here.

Certainly! Please reach out to us, and we'll do our best to design the colour you desire.

Yes, we do offer wholesale pricing for retailers interested in carrying our ceramic vases. Please contact us for more information on pricing, minimum order quantities, and shipping options.

At Artisan Aura, we do not allow returns or exchanges once the product has been shipped. We take pride in the quality and craftsmanship of our products, and we encourage our customers to take their time to carefully consider their purchase before completing their order. If you have any questions or concerns about a product before purchasing, please don't hesitate to reach out to our customer service team for assistance.

Our ceramic vases are carefully packaged and shipped within 1-3 business days of receiving your order. Shipping times vary depending on your location and chosen shipping method. You can expect to receive your vase within 5-10 business days for domestic orders.